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Automation & AI

Approvals

Bring important decisions out of chat threads and into a queue with requester, source context, urgency, comments, and decision history.

At a glance

The numbers on your screen, explained

What each Approvals number means and where it comes from — so you know where to act.

Waiting2
Pending review

Approval requests still waiting for an assigned reviewer to make a decision.

Urgent1
SLA close

Pending requests flagged high priority or close to their review deadline.

Resolved18
This month

Requests already approved, rejected, expired, or auto-approved in the visible queue.

Total20
All approvals

Every approval request currently available in the queue, including pending and resolved decisions.

Sample numbers from a demo workspace.

Review

Prioritize requests by urgency and deadline

The queue separates waiting, urgent, resolved, and total approvals so reviewers can handle the most time-sensitive work first.

  • Filter pending, resolved, or all approvals
  • See priority, requester, status, and remaining time
  • Keep high-risk workflow actions from running without review

Decide

Open the source context before approving

Each approval can expand into the proposed action, source record, assigned reviewers, and decision notes before the reviewer approves or rejects.

  • Inspect action type and amount when provided
  • Add a reason for approval or rejection
  • Approved actions can continue the paused workflow

Control

Use approvals inside automated workflows

Approval gates let a workflow pause for financial, customer, or operational review instead of forcing every process to be fully automatic.

  • Place review steps between automated actions
  • Escalate or expire requests based on policy
  • Keep an audit trail of who decided and why

Everything included

Everything in Approvals

Use it for spend, discounts, purchases, exceptions, and other controlled decisions.

Decision queue

Centralize pending, urgent, resolved, and total requests in one reviewer workspace.

Source preview

Review the proposed action and attached business context before deciding.

Assigned reviewers

Show who is responsible for the decision and who completed it.

Time limits

Track how long a request has left and identify items that need faster review.

Decision notes

Capture the reason for approval or rejection with the request.

Workflow gates

Pause an automation until the decision is complete, then continue or stop safely.

How it works

Approvals, step by step

  1. 01

    A workflow reaches a review point

    Approval requests are created when a configured workflow action requires human review.

  2. 02

    The reviewer checks the context

    The approval card shows request details, source context, requester, priority, and proposed action.

  3. 03

    The reviewer approves or rejects

    A note can be attached to the decision so the workflow record explains what happened.

  4. 04

    The automation continues or stops

    Approved gates can continue execution; rejected or expired requests remain visible for follow-up.

FAQ

Approvals questions

Can’t find what you need? Our team is happy to help.

Yes. Approval gates are workflow steps, so they can be used wherever a supported workflow needs review before continuing.

Yes. Approval cards include source context, requested action details, priority, assignees, and decision notes.

Yes. Resolved approvals remain available in the queue filters with the decision and reviewer context.

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