Cancellation Policy

Effective 2026-10-14 · Last updated 2026-09-13

1. Your Right to Cancel

You may cancel your Fratelli subscription at any time, for any reason. We believe in transparency and making it easy to manage your account.

2. How Cancellation Works

When you cancel your subscription:

1. Navigate to Settings → Billing & Subscription in your account
2. Click "Cancel" and confirm your cancellation
3. Continue using all features until the end of your current billing period
4. After the period ends, your account switches to the free plan automatically

3. What Happens to Your Data

Your data is never deleted when you cancel. After your subscription ends:

• All your data (clients, invoices, documents, etc.) remains safely stored
• You can access your account on the free plan with limited features
• You can export your data at any time
• If you resubscribe, all your data is immediately accessible again

4. Reactivation

Changed your mind? You can reactivate your subscription at any time:

• Before period ends: Simply click "Reactivate Plan" in your billing settings — your subscription continues as if nothing happened
• After period ends: Subscribe again from the Plans page — your existing data will be restored

5. Annual Subscriptions

If you are on an annual plan and cancel, you will retain access for the remainder of your annual billing period. Annual subscriptions are not prorated upon cancellation, but you may be eligible for a refund within the first 14 days (see our Refund Policy).

6. Team & Business Accounts

If you are the owner of a team or business account, cancelling your subscription will affect all team members. Team members will be notified of the pending cancellation. We recommend exporting any shared data before the period ends.

7. Contact

Need help with cancellation? Contact us at: support@fratelli-app.com