Refund Policy

Effective 2026-10-14 · Last updated 2026-09-13

1. Overview

At Fratelli, we want you to be completely satisfied with your subscription. This Refund Policy outlines how refunds and cancellations are handled for all paid plans.

2. Subscription Cancellation

You may cancel your subscription at any time from the Billing & Subscription section in your account settings. When you cancel:

• You retain full access to all premium features until the end of your current billing period
• No additional charges will be made after cancellation
• Your account will be deactivated once the billing period ends
• Your data remains safe and accessible — nothing is deleted upon cancellation

There is no option to cancel a subscription with immediate effect. All cancellations take effect at the end of the current billing cycle to ensure you receive the full value of your payment.

3. Refund Eligibility

We offer refunds under the following circumstances:

• Within 14 days of initial purchase: If you subscribed for the first time and are not satisfied, you may request a full refund within 14 days of your first payment
• Billing errors: If you were charged incorrectly (e.g., duplicate charges, wrong amount), we will issue a full refund for the erroneous charge
• Service outages: If a significant service disruption prevented you from using the platform for an extended period, a partial or full refund may be issued at our discretion

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Partial-month or partial-year usage after the 14-day window
• Charges for additional team members or storage add-ons already consumed
• Subscription renewals if you did not cancel before the renewal date
• Promotional or discounted subscriptions (unless otherwise stated in the promotion terms)

5. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@fratelli-app.com
• Include your account email, the charge in question, and the reason for your refund request

We aim to process all refund requests within 5–10 business days. Approved refunds will be credited back to your original payment method.

6. Trial Period

If your plan includes a free trial, you will not be charged until the trial period ends. You may cancel during the trial at no cost. If you do not cancel before the trial ends, you will be charged for the first billing cycle.

7. Plan Changes

If you upgrade or downgrade your plan mid-cycle:

• Upgrades: You will be charged the prorated difference immediately and gain instant access to the higher-tier features
• Downgrades: The new lower rate will apply at the start of your next billing cycle. You retain access to your current tier until then

8. Contact

For any billing or refund questions, reach us at: support@fratelli-app.com